Last updated: August 14, 2026
We want you to be happy with your Feltiland order. Because we work with dropshipping suppliers, please read the timelines below carefully.
Standard Return Window
You may request a return or refund within 30 days of delivery, provided the item is unused, in its original packaging, and in resellable condition.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us at [support email] within 14 days of delivery with photos of the issue. We will offer a free replacement or full refund — you will not need to pay return shipping in this case.
How to Start a Return
Email customerservice@feltiland.com with your order number and reason for return. We’ll confirm eligibility and provide instructions before you send anything back.
Refund Timing
Once we receive/confirm the return, refunds are issued to your original payment method within 5–10 business days.
Return Shipping Costs
Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
EU & UK Customers — Right of Withdrawal
If you are ordering from the European Union or United Kingdom, you have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason (the “cooling-off period”). To exercise this right, contact us at [support email] within 14 days of delivery. You must return the goods within 14 days of notifying us, and you may be responsible for return shipping costs unless we failed to inform you of this in advance. Once we receive the returned goods (or proof of shipment), we will refund the product price and original shipping cost within 14 days.